Good Job Guarantee

We understand that painting can be difficult.

When the processes and products are unfamiliar, it’s easy to make mistakes.

Which is why we give a Good Job Guarantee.

If your finished paint result isn’t what you’d imagined, we’ll replace your paint at no cost* - and give you the know-how to get it right next time.

How to get the perfect paint job

Right Colour + Right Product + Right Application = A good job, guaranteed

Colour

Product

Application

To make a claim, please complete the below form. British Paints will be in contact within 3 business days to ensure you’re on your way to painting success.

Please note: Due to the Christmas break, no Good Job Guarantees will be processed until the 6th January 2025. We appreciate your understanding over this period. British Paints can't wait to help you complete all your painting projects in the new year! If you have any queries or concerns please contact us via our British Paints Customer Service line on 1800 086 690

*To claim, you must have purchased the British Paints product within the last 3 months and have not made a claim under this Guarantee within the last 12 months. The guarantee only applies to residential applications by non-professionals. British Paints Professional products, and Trade PowerPass transactions are not included in this guarantee.

First Name *

Last Name *

Address of Painting Project *

Suburb of Painting Project *

Postcode *

Email *

Mobile Number *

Phone Number (Landline) (optional)

Description of Painting Issue *

Date of Purchase *

Bunnings Store Purchased *

Photo of Receipt *

Photo of Paint Can *

Photo of Painting Issue *

Can Batch Number (optional)

Accept Terms & Conditions and Privacy Policy *

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*British Paints Good Job Guarantee Terms & Conditions

At British Paints we help make painting easier.

Our Guarantee: If you make a mistake and are dissatisfied with your painting result, we will replace your paint and support you with the help and advice you need to nail that painting project - all free of charge. Your problem might be lap marks, roller marks, dissatisfaction with your British Paints colour, or uneven or inadequate coverage. The start date of the offer is 19 July 2021. This Guarantee may be discontinued by British Paints at any time.

To claim: You must have purchased the British Paints product within the last 3 months, followed the required instructions and not made a claim under this Guarantee within the last 12 months. Claims are limited to 40 litres of paint. Paint must be collected within 1 month of notification, otherwise it will be forfeited. The Guarantee only applies to residential applications by non-professionals. British Paints Professional products are not included in this Guarantee. This Guarantee only applies to tinted British Paints or Colorbond® colours.

To make a claim, please contact British Paints Australia using the Good Job Guarantee webform. You must provide proof of purchase and a photo of your painting concern. This Guarantee does not cover paint failure caused by any breakdown of the substrate or coatings applied previously, or where British Paints is applied over substrates or coatings not specified as suitable on the can.

The benefits of this warranty are in addition to other rights and remedies under any applicable law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.